Returns & Withdrawal

1. Returns & Withdrawal (Switzerland)

No statutory right of withdrawal (Switzerland)
Under Swiss law, there is generally no statutory right of withdrawal for online purchases.

Food products
For hygiene and food safety reasons, returns of food products are generally excluded.

2. 30-Day Taste Guarantee (voluntary service)

Regardless of the above, Aroi Swiss GmbH provides a voluntary 30-day taste guarantee.

If you are not satisfied with the taste within 30 days after delivery, we will refund the purchase price in accordance with the conditions below.

Conditions:

• At least 4 out of 6 portions must remain unopened (or a comparable quantity depending on the package size).
• The claim must be submitted in writing via email to info@aroi.store.
• The goods must be returned to the address specified by us, typically:
  Aroi Swiss GmbH
  Färbereigasse 6
  8304 Wallisellen
  Switzerland

Return shipping costs are borne by the customer unless the issue is due to our fault.

After receipt and inspection of the returned goods, we will refund the corresponding purchase price within 7–10 working days using the original payment method.

3. Damages or Incorrect Deliveries

Please inspect your order upon receipt.

If a product is defective, damaged, or incorrectly delivered, please contact us within 7 days of receipt at info@aroi.store.

In such cases, we will offer a replacement delivery or a refund. We will cover the return shipping costs.

4. Exceptions

The following items are generally non-returnable:

• perishable goods (e.g., food products)
• opened products outside the scope of the taste guarantee
• personalized or custom-made items
• gift cards/vouchers
• sale/clearance items

5. Additional Rules for Deliveries to the EU

If goods are shipped to the European Union, the following also applies:

Consumers have the right to withdraw from the contract within 14 days without giving any reason.

However, the right of withdrawal does not apply to sealed food products if the seal has been removed after delivery.

To be eligible for a return, the goods must be in their original condition and unopened. You will also need a receipt or other proof of purchase.