Terms of service

Terms and Conditions (T&C)

1. Scope of Application

These Terms and Conditions (T&C) apply to all orders placed via the online shop of Aroi Swiss GmbH (hereinafter “Aroi Swiss” or “we”).

2. Contracting Party

The purchase contract is concluded with:

Aroi Swiss GmbH

Färbereigasse 6

8304 Wallisellen

Switzerland

3. Offer and Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.

A contract is concluded once we confirm the order by email or dispatch the goods.

4. Prices and Shipping Costs

All prices are stated in Swiss Francs (CHF) and include statutory VAT (if applicable).

Shipping costs are displayed separately during the ordering process.

5. Delivery

Deliveries are made exclusively within Switzerland (optional: and Liechtenstein).

Delivery time is generally 2–5 working days.

If an item is unavailable, we will inform you without delay.

6. Payment

The following payment methods are available:

  • Credit Card
  • PayPal
  • Twint
  • Klarna
  • Other payment methods displayed in the shop

The payment will be charged upon completion of the order.

7. Retention of Title

The goods remain the property of Aroi Swiss GmbH until full payment has been received.

8. Right of Withdrawal and Returns

For hygiene reasons, the return of food products is generally excluded.

If products are defective or damaged, please contact us within 7 days of receipt. In such cases, we will offer either a replacement delivery or a refund.

9. Warranty (“30 Days Taste or Money Back” Guarantee)

We are confident in the quality of our products.
If you are not satisfied with the taste within 30 days of purchase, we will refund the purchase price.

1. Voluntary Service
The 30-day money-back guarantee is a voluntary additional service provided by Aroi Swiss GmbH and exists independently of statutory warranty rights.

2. Claim Period
The guarantee may be claimed within 30 days from the delivery date.

3. Conditions

  • At least 4 out of 6 portions must remain unopened (or a comparable quantity depending on the package size).
  • Consumed portions are permitted.
  • The customer must submit the guarantee claim in writing via email or contact form.

4. Return Shipment

  • The goods must be returned to the address specified by us.
  • Return shipping costs are borne by the customer, unless the issue is due to our fault.

5. Refund
After receipt and inspection of the returned goods, we will refund the corresponding purchase price within 7–10 working days using the original payment method.


10. Subscription Cancellation Terms

The subscription may be cancelled at any time via the personal customer account in the online store, by email to info@aroi.store, or in writing (by post). Cancellation by phone or orally is not permitted.

The cancellation period is 14 days before the end of the current subscription term.

If no cancellation is made, the subscription automatically renews for the originally selected term (monthly).

No automatic reminder will be sent prior to renewal.

If cancellation occurs after the notice period has expired, the subscription will end at the next possible ordinary termination date. Payments already made for the current period are non-refundable.

11. Liability

Aroi Swiss GmbH excludes liability for slight negligence.

Product liability under Swiss law remains unaffected.

12. Data Protection

Our separate Privacy Policy applies.

13. Applicable Law and Jurisdiction

Swiss law shall apply exclusively.

Place of jurisdiction is Zurich, Switzerland.